FAQs & Shipping
Delivery options
We are pleased to offer UPS Ground shipping and UPS 2nd Day Air Shipping. Shipping is complimentary for orders over $100.
Outside of the US, we are able to ship to Canada. Please email hello@teawithtekuno.com with your order and destination, and we will inform you of the shipping cost, which is typically $20-30.
| Delivery Time | Price | |
|---|---|---|
| Complimentary over $100 | 3-5 business days | Free |
| UPS Ground | 3-5 business days | $5 |
| UPS 2nd Day Air | 2-3 days | $15 |
Local Pick-Up
Beginning March 10th, we are pleased to offer pick-up for your online order for San Francisco and Bay Area residents. Please select the "Pick-Up" tab at checkout. This option may not be available on mobile devices or if you are using one-click payments such as ApplePay.
Once you have confirmed your order, please reserve a time to pick up your order using the link below:
Our staff will have your order prepared when you arrive! We look forward to seeing you!
Tracking your parcel
All orders placed through our website include tracking. Upon shipment, you will receive an email from hello@teawithtekuno.com that includes your tracking information.
Gift messages
We are pleased to prepare all online orders for gifting, with the inclusion of a complimentary gift box and an optional gift message to accompany.
If your online order is intended for gifting, please write “This is a gift” or include a gift note in the Special Instruction or Gift Note section after you have chosen your delivery option in the checkout.
Gift cards
Tekuno Digital Gift Cards can be redeemed to the nominated value online at teawithtekuno.com. It cannot be refunded.
Digital Gift Cards do not expire when purchased. Upon receiving your gift card via email, you will also receive a link to check your balance.
Returns
As a very small business, we are unable to accept returns. Please email hello@teawithtekuno.com and we will do our best to make it right.